Portal Access

Our products are currently delivered via portal access only. After your purchase has been approved we will process your order and provide you with your Parent ID and Student ID. 

Orders are typically processed within 2-3 working days but could take as long as 3-5 working days to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.

This email will serve as your electronic purchase receipt and will contain the information you need.

Refund Policy

We stand behind our service and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within seven (7) days of your original purchase.

Cash Voucher Terms

1. Cash vouchers are non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
2. Vouchers are only applicable for purchase on learnonline.my
3. Only one voucher may be used in a single transaction.
4. Learnonline.my and its associates are not responsible if voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.
5. Vouchers cannot be used to purchase another voucher.
6. If the value of the order exceeds the amount stated in the voucher, the differences thereof will be paid by the customer.
7. LearnOnline.my reserves the right to vary/amend the privileges or terms & conditions without prior notice.
8. LearnOnline.my retains the right to reject any voucher that has been tampered with or found in any way unacceptable.